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Loading...Transparent, fair, and reliable return, replacement, and grievance guidelines for all Gift House customers.
Last Updated: October 2026
Have an issue with transit damage, printing error, or missing parcel item? Submit your request for swift human review.
If your parcel arrives physically damaged, cracked, or with printing errors, we will provide a free replacement or full refund upon review.
A continuous, uncut 360-degree parcel opening video is strictly required. The video must clearly show the shipping label, all sides of the sealed box, and the unboxing process until the defect is visible.
* Must be reported within 48 hours of parcel delivery.
Customized products (engraved wood, magic mugs, custom photo plaques) are made specifically for you and are generally non-returnable for change of mind.
For eligible standard non-personalized gifts, return requests in original sealed packaging are reviewed subject to standard restocking/handling terms.
* Genuine defect or transit damage is 100% protected on all items.
Items customized with your personal photographs, custom engraved names, bespoke dates, or audio QR codes (such as Magic Mugs, Engraved Wooden Frames, and Spotify plaques) are custom manufactured exclusively for you.
To ensure speedy claim approvals, please follow these simple steps when receiving your parcel:
Once approved and initiated, the refund will be processed through the original payment method where supported. The time taken for the amount to reflect may vary depending on the payment provider and bank:
All refunds are securely executed via official payment gateway channels directly back to your source account.
In accordance with the Consumer Protection (E-Commerce) Rules, 2020, Gift House has designated a dedicated Grievance Officer to address any escalation:
Send your order ID & 360° unboxing video to our Palacode support team on WhatsApp.